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- Same Day Shipping Guarantee At Oregon Scientific, we believe in quality products, fast, friendly service and excellent customer support.
With improvements in our shipping processes, we now offer and guarantee same-day shipping if your order is placed before 12:00PM PST on a standard shipping day.
If your order is placed prior to 12PM PST and your order does not ship that same day, we will refund your shipping charges.
There are some exceptions to this rule which are as follows:
|
Shipping Method |
Total Shipping Fee Amount (USD) |
Additional Items (ea.) |
Delivery Time (Business days) |
UPS Ground |
$5.00 |
$0.00 |
5 ~ 7 |
UPS |
$25.00 |
$2.95 |
2~ 3 |
*Orders shipped to
- Shipping to
For better customer service and value, the shipping price includes pre-paid duty and brokerage fees so those costs are not carried over to the customer. For all
Shipping Method |
Minimum Shipping Fee |
Additional Items (ea.) |
Delivery Time (Business days) |
$40.00 |
$2.95 |
5-9 |
International Checkout |
Click Logo |
TBD |
TBD |
International Checkout All sales are subject to Oregon Scientific’s Terms and Conditions of Sale. Please see the full Standard Warranty Information for further clarification. If you paid with a credit card or PayPal: We will credit the purchase amount to your original form of payment used to make the purchase. If you received the item(s) as a gift: We will credit the purchase amount to the original form of payment – OR – you may apply the amount to the purchase of a replacement item. Customer pays return shipping on all goods and services unless defective. If defective, see Warranty Policy. Online Return Process Please contact our customer service team to receive a Return Merchandise Authorization number. (RMA#) 1. Once you have your RMA#, pack and securely seal merchandise with the original packing materials whenever possible. 2. Include your original invoice with your RMA# on it with your return. 3. Please address the package as follows and include your RMA# on the address label: *RMA#__________ Oregon Scientific is not responsible for receiving products damaged that were not reported as damaged during the return process. A 15% restocking fee will be charged if item is not packaged accordingly and is damaged in transit. Exchanges We understand things don’t always go as planned! If your order arrives damaged, defective, or just wasn’t what you thought it should be, we will gladly exchange the item(s) for you. Please contact our customer service team so we can process your exchange as quickly as possible. Once you have contacted our customer service team, please follow our Online Return Process.
Oregon Scientific now offers another service, Canadian shipments through International Checkout. This is a third party vendor that provides additional options for you to place and ship your Canadian order. Please click here for more details.
Discount Codes & Usage
Oregon Scientific offers a variety of promotions and discounts that require the use of a specific code. We use various discount codes to offer exclusive offers to our many different types of customers. We also use these codes to track effectiveness of our promotions. We DO NOT allow multiple discount codes to be used at any one time. ALL DISCOUNT CODES must be redeemed individually and only one (1) discount code may be redeemed per order. Discount codes may be used on sale price items on the website and the discount will be taken off the lowest price advertised on our website at time of redemption.
General Ordering & Processing
Oregon Scientific will not be responsible for typographical or other errors or omissions regarding prices or other information.
Free Shipping Promotions
Free Shipping promotional offers that require a discount code may not be combined with any other discount code or offer. Discount code must be validated and applied at checkout to be redeemed.
Free Shipping promotional offers that do not require a discount code will be displayed at checkout. If the free shipping is not reflected in your cart, your purchase has not achieved the promotion minimums to receive the discount.
Free Shipping promotional offers will always be for UPS Ground "standard shipping" unless otherwise specifically stated in the promotion. Orders placed for non-UPS Ground or "non-standard shipping" will be charged the listed rates above and not qualify for the free shipping offer.
Please contact our Customer Service department during business hours for any questions regarding a free shipping promotion.
Shipping
All orders are processed on standard business days M-F, in batches 3 times per day. We process all US orders ready to ship same day if orders are placed by 12:00PM noon PST. Delays in shipping will result when address information provided by the customer is incomplete, invalid, or unrecognizable by our shipping systems.
**SPECIAL NOTICE** Oregon Scientific will be shutting down our warehouse for our yearend inventory count beginning March 29th and resuming shipping on April 4th. There will be no shipments leaving our warehouse during this time frame.
Oregon Scientific does not process orders during weekends or on Holidays. If you have questions or concerns whether your order will arrive when expected, please contact our customer service team for further assistance.
Oregon Scientific does not ship to P.O. Boxes. If you enter a P.O. Box address as the ship-to address, the order will be rejected by OSI and will not ship. We will attempt to contact the customer via email and phone so please make sure both are entered correctly at checkout.
Oregon Scientific ships via UPS to valid addresses within the continental US, HI, AK, Puerto Rico and
Returns
We offer a 30 day return policy on all oregonscientific.com orders. If you need to return your product for any reason, please follow our Online Return Process to complete you return.
Returns Department
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