Shipping / Returns / Exchanges

- Shipping throughout US*

*Orders shipped to Alaska and Hawaii are automatically sent UPS Expedited. We do not offer our UPS Ground rate for these orders.

- Shipping to Canada

We recently added the capability to ship our products to Canada. For better customer service and value, the shipping price includes pre-paid duty and brokerage fees so those costs are not carried over to the customer. For all Canada shipments, we consolidate our shipments to provide the best service and lowest costs to our customers. Currently, we ship out all Canadian orders on Fridays or Thursdays if the shipping day falls on an observed holiday.

All sales are subject to Oregon Scientific’s Terms and Conditions of Sale. Please see the full Standard Warranty Information for further clarification.

General Ordering & Processing
Oregon Scientific will not be responsible for typographical or other errors or omissions regarding prices or other information.


Free Shipping Promotions
Free Shipping promotional offers that require a discount code may not be combined with any other discount code or offer. Discount code must be validated and applied at checkout to be redeemed.

Free Shipping promotional offers that do not require a discount code will be displayed at checkout. If the free shipping is not reflected in your cart, your purchase has not achieved the promotion minimums to receive the discount.

Free Shipping promotional offers will always be for UPS Ground "standard shipping" unless otherwise specifically stated in the promotion. Orders placed for non-UPS Ground or "non-standard shipping" will be charged the listed rates above and not qualify for the free shipping offer.

Please contact our Customer Service department during business hours for any questions regarding a free shipping promotion.


Shipping
All orders require 24-48 hours processing time. Delays in shipping will result when address information provided by the customer is incomplete, invalid, or unrecognizable by our shipping systems.

Oregon Scientific does not process orders during weekends or on Holidays. If you have questions or concerns whether your order will arrive when expected, please contact our customer service team for further assistance.

Oregon Scientific does not ship to P.O. Boxes. If you enter a P.O. Box address as the ship-to address, the order will be rejected by OSI and will not ship. We will attempt to contact the customer via email and phone so please make sure both are entered correctly at checkout.

Oregon Scientific ships via UPS to valid addresses within the continental US, HI, AK, Puerto Rico and Canada only. We do not ship to PO boxes or APO/FPO addresses at this time. Orders to be shipped to PO boxes or APO/FPO addresses are subject to cancellation.

Returns
We offer a 30 day return policy on all oregonscientific.com orders. If you need to return your product for any reason, please follow our Online Return Process to complete you return.

If you paid with a credit card or PayPal:

We will credit the purchase amount to your original form of payment used to make the purchase.

If you received the item(s) as a gift:

We will credit the purchase amount to the original form of payment – OR – you may apply the amount to the purchase of a replacement item.

Customer pays return shipping on all goods and services unless defective. If defective, see Warranty Policy.

Online Return Process

Please contact our customer service team to receive a Return Merchandise Authorization number. (RMA#)

1. Once you have your RMA#, pack and securely seal merchandise with the original packing materials whenever possible.

2. Include your original invoice with your RMA# on it with your return.

3. Please address the package as follows and include your RMA# on the address label:
 

*RMA#__________

Oregon Scientific, Inc.
Returns Department
19861 SW 95th Avenue
Tualatin, OR 97062

Oregon Scientific is not responsible for receiving products damaged that were not reported as damaged during the return process. A 15% restocking fee will be charged if item is not packaged accordingly and is damaged in transit.

Exchanges

We understand things don’t always go as planned!

If your order arrives damaged, defective, or just wasn’t what you thought it should be, we will gladly exchange the item(s) for you. Please contact our customer service team so we can process your exchange as quickly as possible. Once you have contacted our customer service team, please follow our Online Return Process.